Popular Services

Request help to access the internet

Report an issue or request something that you could not find in the Service Catalog.

• Wired Port Activation

• This is where you can request a change to ID card access.

• Request for paper, toner, or help with a printer

Card Access Issues should be reported here.
• Card Issues
• Door Issues

• This form will walk users through requesting a new standard computer.
• Technology purchases are contingent upon available funding.

• Student laptop loan request form

• Request a software install
• Request a software license
• Configuration changes/updates

• Report trouble with WiFi
• Wireless network connections
• SSIDs (Red Dragon WiFi and Eduroam) Access

Use this form to request updates to an existing service.

Shared Mailbox Access Management

Request access to the VPN to connect to the campus network for accessing specific resources

• Office computer issues

• A request for access to a Banner related Application:
• Banner • Argos • Apex • ePrint • Xtender

• This form will request a new standard computer for new hires

• Request a refurbished computer
• SUNY Oneonta Refurbished Technology (SORT)

Request a new shared mailbox with access for multiple people

Online Directory Updates

Request a reset of on a SUNY Oneonta password, used for computer logins, email, etc.

• Request NON-ACCESS related assistance for an issue or request related to Banner, Argos, Apex, ePrint, Xtender, etc.