My Recently Visited Services

• Card Access Hardware Requests

• Request a reset of on a SUNY Oneonta password, used for computer logins, email, etc.

Use this form to request updates to an existing service.

• Request access to the VPN to connect to the campus network for accessing specific resources

Use this form if you need help with Microsoft Teams

• Office computer issues

Request a SharePoint Intranet site for your project, department, or other campus community.

Use this form to request a new phone service.

Request grade analysis from IR

• use this form to report issues with University-provided phones
• dial tone • audio • Mitel software
• desk phone • voicemail/directory/call history

Use this form to request training to make documents accessible, locating accessible content, support for documents which you are making accessible

Report an issue or request something that you could not find in the Service Catalog.

Learning Tools Interoperability (LTI) connects various tools to our campus Brightspace

• Report a problem in a computer lab to IT Services.

• Request a software install
• Request a software license
• Configuration changes/updates

Card Access Issues should be reported here.
• Card Issues
• Door Issues

• Request support for multi-factor authentication (MFA).

• Office move request form
• This move request form includes the phone

• Surplus pickups of computers, monitors, computer peripherals, and printers

• Request a Banner Release or patch install.

Use this form if you have an issue or question with the Microsoft Office 365 platform including Outlook, Word, PowerPoint, Excel, etc.

• Student laptop loan request form

• Request NON-ACCESS related assistance for an issue or request related to Banner, Argos, Apex, ePrint, Xtender, etc.